Privacy Policy

Depending on how you use our website and services, we may collect the following categories of information.

A. Contact and Account Information

• Name and business name.
• Email address and telephone number, if provided.
• Account login details and account preferences.
• Billing information and business contact details.

B. Project Information

To prepare measurement reports, we may collect:

• Property addresses and project identifiers.
• Roof, wall, gutter, and exterior measurement requirements.
• Building plans, drawings, photographs, and other uploaded files.
• Customer instructions, annotations, and project correspondence.
• Completed reports and order history.

Project files may contain information about a property or its occupants. Please submit only information that you are authorised to provide.

C. Payment Information

Payments may be processed through third-party payment providers.

We may receive transaction references, payment status, billing details, and limited payment-related information from those providers. Full payment card details are generally handled by the payment provider rather than stored directly by Rooffesx, where the provider's integration supports that arrangement.

D. Technical and Usage Information

When you visit our website, we or our service providers may collect technical information such as:

• IP address and device or browser information.
• Pages visited, access times, and basic usage activity.
• Website diagnostics, security logs, and error reports.
• Cookie identifiers and similar technologies, where used.

We may use information for the following purposes:

• To create and manage customer accounts.
• To receive, process, and deliver measurement report orders.
• To identify the correct property and project requirements.
• To communicate about order status, questions, corrections, and support.
• To process payments, refunds, and billing records.
• To maintain website security and prevent fraud or misuse.
• To improve our services, website functionality, and customer experience.
• To send service-related announcements and, where permitted, marketing communications.
• To comply with applicable legal, tax, accounting, and regulatory obligations.
• To establish, exercise, or defend legal claims.

We will handle personal information in accordance with applicable law and will not use it for materially different purposes without an appropriate legal basis or notice where required.

Where required by applicable law, we will obtain consent or rely on another legally recognised basis for collecting and processing personal information.

Depending on the circumstances and applicable law, processing may be necessary to fulfil an order, respond to a request, meet a legal obligation, protect our services, or pursue a legitimate business purpose that does not override applicable privacy rights.

Where processing relies on consent, you may withdraw that consent as permitted by law. Withdrawal does not affect processing that was lawful before the withdrawal.

We do not sell personal information as part of our ordinary business model. We may share information in the following limited circumstances, subject to applicable law.

A. Service Providers

We may share necessary information with providers that help operate our business, including:

• Website hosting and cloud storage providers.
• Payment processors.
• Email and customer support providers.
• Mapping, imagery, and measurement technology providers.
• Security, analytics, and technical support providers.

These providers may access information only as necessary for their services and subject to applicable contractual and legal requirements.

B. Legal and Security Reasons

We may disclose information where reasonably necessary to comply with applicable law, respond to valid legal requests, protect our rights, investigate fraud, or protect the security of our customers and services.

C. Business Transfers

If our business undergoes a merger, restructuring, acquisition, or sale of assets, relevant information may be transferred as part of that transaction, subject to applicable privacy requirements.

D. With Your Direction

We may share information where you ask us to do so or otherwise authorise the disclosure.

We understand that project files and measurement reports may be commercially sensitive.

We use project information to fulfil the relevant order, provide support, maintain appropriate business records, and meet legal obligations.

We do not intend to publish customer project files, property-specific reports, or identifiable customer information for advertising or promotional purposes without appropriate permission.

Please avoid uploading passwords, payment card numbers, identity documents, or unrelated sensitive information unless specifically required through an appropriate and secure process.

Our website may use cookies and similar technologies to:

• Keep the website and customer accounts functioning.
• Remember preferences.
• Understand website performance.
• Protect against fraud and security threats.
• Measure marketing or advertising performance, if enabled.

Where required by law, we will provide appropriate notice and obtain consent before using non-essential cookies or similar technologies.

You can manage cookies through your browser settings and, where available, our website's cookie preference controls. Disabling certain cookies may affect some website features.

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, subject to applicable legal requirements.

For example:

• Account and contact information may be retained while an account remains active and for a reasonable period afterwards.
• Project files and completed reports may be retained to fulfil orders, handle corrections, resolve disputes, or maintain agreed customer access.
• Transaction and accounting records may be retained for legally required periods.
• Security logs may be retained for a limited period appropriate to security and operational needs.

When information is no longer needed, we will take appropriate steps to delete it, anonymise it, or otherwise dispose of it securely, subject to legal retention requirements and legitimate dispute-related needs.

We use reasonable technical and organisational measures designed to protect information against unauthorised access, loss, misuse, alteration, or disclosure.

Depending on our systems and service arrangements, these measures may include access controls, secure transmission, restricted staff access, backups, and security monitoring.

No website, internet transmission, or electronic storage system can be guaranteed to be completely secure. We therefore cannot promise absolute security.

If a personal information incident occurs, we will respond and provide any notifications required by applicable law.

Rooffesx operates from India and may serve customers in other countries, including the United States and Canada.

Your information may therefore be processed or stored in countries other than the country where you live, depending on the locations of our hosting providers and other service providers.

Where applicable, we will take steps required by law to support lawful international transfers and appropriate protection of personal information.

Depending on your location and the law that applies, you may have rights to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of certain personal information.
• Withdraw consent where processing relies on consent.
• Object to or request limits on certain processing, where applicable.
• Request a copy of eligible information in a portable format.
• Opt out of certain marketing communications or data uses where applicable.
• Submit a complaint to the relevant privacy regulator.

To make a request, contact us at support@rooffesx.com. We may need to verify your identity and clarify the scope of your request before acting.

We will respond within the timeframe required by applicable law. Some information may need to be retained where legally required or where a lawful exception applies.

We may send service-related emails about orders, account activity, invoices, and support requests.

We may also send promotional communications where permitted by law and, when required, with your consent.

You can opt out of marketing emails by using the unsubscribe link or contacting us. Opting out of marketing will not prevent essential service or transactional communications.

Our services are intended for business customers and other adults who can lawfully enter into the relevant transactions.

Our website is not designed to knowingly collect children's personal information unnecessarily.

If you believe a child has provided personal information to us inappropriately, contact us so that we can assess the situation and take appropriate action under applicable law.

Our website may link to third-party websites or services, including payment providers and mapping platforms.

Those services operate under their own privacy policies and practices. We encourage you to review their policies before submitting information directly to them.

This Privacy Policy does not govern third-party websites that we do not control.

We may update this Privacy Policy as our services, technology, or legal obligations change.

We will publish the updated policy on this page and revise the effective date. Where required by law, we will provide additional notice or obtain consent before implementing material changes.

For questions, privacy requests, or concerns about how your information is handled, contact:

Please include sufficient details to help us understand your request. Avoid sending passwords, full payment card details, or other unnecessary sensitive information by email.