Frequently Asked Questions

ROOFFESX provides measurement and reporting support for roofs, walls, and gutters. We prepare deliverables in PDF, ESX, and XML formats where supported. Available services and formats depend on the requested scope.

Our services are intended for roofing and building contractors, public adjusters, insurance adjusters, restoration professionals, and property-damage specialists. We serve clients in the United States and Canada.

Roof reports can include roof dimensions, facet details, slope or pitch information, and supporting imagery or material calculations, depending on the selected report and available property information.

Wall reports can include wall dimensions, surface-area calculations, and door and window details. Material-related information may include siding, brick, or other specified exterior materials, subject to the report scope and source data.

A gutter report can provide measured gutter lengths and related details requested for the project. Confirm whether downspout measurements or locations are included when ordering.

You can request a combined report for multiple selected services. Check the order details or quote to verify the exact package inclusions.

Our three main formats are PDF, ESX, and XML. PDF is convenient for reviewing and sharing reports; ESX and XML are used in supported estimating workflows and data exchange. Availability can vary by service and project.

Yes, you can request PDF, ESX, XML, or a combination. Please specify your preferred format or formats when ordering so availability can be confirmed for the selected service.

We can review residential and commercial requests. Availability depends on the property, project complexity, source imagery, and requested scope.

Reports go through a quality-review process in which dimensions, calculations, and totals are checked. Results depend in part on source imagery and property information. If an area is unclear, additional information may be needed.

No report can guarantee approval by every insurer or adjuster. Our reports are prepared to support estimating and restoration workflows, but requirements vary by carrier, claim, project, and estimating platform.

Turnaround depends on project complexity, workload, and source information. Many standard reports may be completed within 24–48 hours. Some roof measurement orders may qualify for expedited delivery in as little as 6 hours; confirm availability before ordering.

If imagery or other source data is insufficient, we may ask for additional details, explain limitations, or discuss whether the order can be completed reliably.

We can review requests to correct or update existing reports and supported ESX/XML files. Share the original file and requested changes. Revision charges and timing should be confirmed before work begins.

Provide the property address, service required, preferred format (PDF, ESX, XML, or a combination), and any special instructions. We can then confirm scope, pricing, and expected delivery.

We treat client files and property information as confidential and use appropriate safeguards when handling project materials. Information is shared only as authorized or when otherwise required.

Yes. ROOFFESX offers ongoing and bulk estimation support for businesses handling multiple projects. Workflow arrangements, capacity, turnaround expectations, and pricing can be discussed for recurring or high-volume work.

Pricing may depend on the selected service, property complexity, additional structures, required file formats, and requested turnaround. Request a quote or check current order pricing before submitting work.

Choose an individual report when you need a specific measurement service. A combined package may be convenient when you need multiple measurements for one property. Check the package description to confirm inclusions.

Confirm the property address, requested services, required format(s) — PDF, ESX, and/or XML — special requirements, expected delivery time, and agreed price. Share carrier-specific or software-specific requirements upfront.